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What type of support do you need?

Support Portal

Submit a ticket to Hero Support.

Live Chat

Chat with a member of our Technical Support Team.


Call 800-396-1615 to talk to our Support Team.


Email your questions to us at support@herok12.com.

Resource Guides

View the Hero Quick Start Guides and Playbooks.


Visit our Vimeo page to check out Hero How-To videos.

Are you a parent? Check out our parent guide for help, or contact your school's Hero administrator.

Our customers say it best.

  • "Our focus on improving school culture is paying off. Teachers report fewer behavioral problems, disciplinary referral rates have dropped, and more parents are choosing Finger Lake for their children’s education. "

    Susan Steele

    Principal, Finger Lake Elementary

  • "I've been doing this work for 23 years. There's no doubt in my mind that Hero has been a major contributor to all that is positive at Lyons Creek Middle School."

    Horace Hamm, Principal

    Lyons Creek Middle School

  • "Hero reminds me to always be doing what is expected of me and encourage my friends to do the same."


    Cleveland School of the Arts


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